A Letter of Complaint to the
Newspaper
(Carries 10 marks)
Kirtipur-14, Bhutkhel, Ktm
House No. Ga/93
Tel: 01-2024000
10 March 2011
The Editor
The Kathmandu
Post
Tinkune,
Baneshowr, Ktm
Dear Sir/Madam
I am writing to
complain about the poor service provided by Him Electronics Center, Kalimati,
and Kathmandu, through your newspaper “The Kathmandu Post”.
On date December
11, 2010, I had bought a color TV (Samsung Color TV, 21 “) from Him
Electronics. After three months use, to my surprise, its graphic went off
resulting a poor picture quality. Immediately I telephoned to the customer care
service of Him Electronics explaining the problem. The costumer care center
said they would send a mechanic soon. I waited the mechanic for 10 days. Each
day I telephoned them, in response the beg pardon and promised to send
immediately. But the mechanic never reached at my home. Even they had promised
home repairing service on the warranty card with six months after the date of
purchase.
As a result of
delay, I called another mechanic whom my husband knew. Even I could not watch
my favorite programs on TV for 10 days. Thank god, he came at my house
immediate I gave him a call. He managed the graphic of the TV and recovered it
natural color. He charged me Rs.1000 for the service.
In the
circumstance I believe I am entitled to compensate the service charge I paid
for. I look forward to hearing from you (Him Electronics) very soon.
Yours
faithfully
Anup Khadka
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